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Frequently Asked Questions

Find out below how you can increase your sales,
lead generation and target audience engagement with BannersMall!

How much do your designs cost?

Depending on the type and size of the design that you need, the price will vary. Please check our pricing page for more details.

It seems so complicated to make a banner. What information will you need from me?

At a minimum we require the text copy to be displayed on the banner. To ensure the highest level of satisfaction we encourage clients to provide logos and unique images if possible.

Do you design HTML5 banners?

We do! We also design GIF banners. Please check our portfolio page to see samples of our work.

Where can I send my files related to the design?

You will be able to upload your logo and image files on the order form. If you don’t have them ready when placing your order, you can send them to info@bannersmall.com.

What are source files?

Source files are the original design files. By purchasing them you can ensure that you will able to edit your designs and make use of them again for future campaigns.

What types of revisions are allowed?

You may request changes to colour, text positioning, animated frame positioning, etc. You may NOT request changes to the overall size of the design, or a complete rewrite of the advertisement text – these types of changes would be considered part of a new order submission and applicable fees will be charged.

Does BannersMall have a refund policy?

We do, and it’s simple. If you are not satisfied after 5 revisions, we will refund 100% of your money, no questions asked.

Will you advertise my banner?

BannersMall does not directly handle advertising solutions for our customers. For any marketing related inquiries please contact our parent company Doto Studio, at support@dotostudio.com, and they would be happy to help.

Can you design using languages other than English?

Absolutely. We’ll just need a translation of your banner text in English so that we can fully execute your concept.

Can you design banners optimized for Google Ads, AdRoll, DoubleClick and AdMob?

We’re glad you asked. We have specially priced packages just for Google Ads, AdRoll and AdMob and design banners for Google Marketing Platform as well.

Does BannersMall offer an affiliate service?

Yes, we do. Please contact us info@bannersmall.com for more details.

Can you design anything other than what you have listed on your website?

Our designers can handle a variety of design requests. If you are interested in something that is not listed on the site, please contact us and we’ll provide you with a custom quote.

How long will it take to complete my order?

Normally each order is delivered within 3 days. If you need a design completed faster, be sure to select the 24-hour rush service when you place your order.

I’m not sure what I should include on my website banner design, can you help?

We sure can. If you don’t know what should be on your banner, provide us with the text that you’d like, any logos which should be included, and specify your brand colours. We can take care of the rest. Our designers have no trouble selecting stock images that represent your brand if you are unable to provide your own images.

Can you create banners using custom sizes?

We are able to design custom sized banners and would love to learn more about your unique requirements. Click Here to request a quote based on your specific dimensions.

I don’t have a logo, is this included with my design?

Logos are not included as part of your design, but we would love to create a custom logo for you. You can purchase this service on our order page.

Will you provide source files with my order?

Yes! We can provide you with source files for your designs. Be sure to select this option on the order page.

How can I make a payment?

We accept payment by credit card via Stripe. Stripe handles billions of dollars every year for forward-thinking businesses like BannersMall. You can rest assured that your payments will be securely processed.

What kind of software is used to create your designs?

We use Photoshop and Illustrator for static and GIF designs and Google Web Designer for our HTML5 banners.

Everything sounds great, how can I place an order?

When you’re ready to place an order, complete our order form. You will be asked to provide some basic information to help us keep in touch with you. You will also be required to process your payment. Once the payment has been received, we will contact you if we need any further information. Otherwise, the next email you get from us will include your banners.

Will you accept orders which include adult content?

As long as they do not exceed legal or moral bounds, we do accept orders which include adult content.

Why do I see a limited number of designs in your portfolio?

We’ve created 250 000 designs for our clients, and our portfolio offers just a snapshot of our capabilities. If you would like to see more of our work in a specific industry, drop us a line at info@bannersmall.com

Your website is beautiful. Who designed it?

Our website was designed by our parent company Doto Studio. Have a website you need created or refreshed? Drop them a line at support@dotostudio.com.


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